Option: NetExplorer Onboarding
Human support for a smooth and seamless deployment of
At NetExplorer, we know that a good tool is not enough: it is the people who adopt it that make the difference.
That's why we created the NetExplorer Onboarding option: tailor-made support
to help you get started with the solution quickly, stress-free, and with the support of a dedicated expert.
Why choose the NetExplorer Onboarding option?
Practical training for your administrators
Your internal representatives are trained by a NetExplorer expert to become autonomous in managing the platform.
An expert dedicated to your project
As soon as you sign up, you will be assigned a dedicated expert who will coordinate the various stages of deployment with you. They will be your single point of contact, available and committed to answering your questions.
Technical support for deployment
Environment configuration, configuration assistance, possible integration with your existing directory or system: our team will guide you so that everything is ready on the big day.
train your teams, and we are fully committed to making your project a success."
NetExplorer Onboarding,a reflection of our human values
Behind every NetExplorer solution is a close-knit, committed, and approachable team. Choosing Onboarding means choosing people at the heart of technology. And that's what makes all the difference.
Objective: fast, secure, and hassle-free commissioning.
The pillars of support NetExplorer Onboarding
Personalized training time
During your onboarding, your administrators receive personalized training, delivered live by a NetExplorer trainer. The goal? To enable you to quickly master the environment, manage access, sharing, and security rules, and in turn support your teams.
The session is tailored to your specific needs:
- Creating and managing users and groups
- Configuring access rights and security policies
- Activity supervision and incident management
- Using advanced features (co-editing, deposit links, restrictions, etc.)
Personalized support
As soon as you sign your contract, a NetExplorer expert will be assigned to you. They will be your single point of contact throughout the entire implementation phase.
Their role is to coordinate the rollout, advise you at every stage, resolve any issues that may arise, and ensure that everything runs smoothly.
Specifically, it ensures:
- Developing the deployment schedule with your teams
- Coordination of actions (technical, functional, administrative)
- Answers to your questions, live, throughout the project
A smooth setup, with no surprises
Setting up NetExplorer is not just a matter of clicking "install." It involves connecting a sovereign solution to your ecosystem, often in a context that is specific to each organization. Deployment remains simple, smooth, and accessible. With this onboarding option, we support you in going further:
· Initial configuration of your space (structure, roles, security rules)
· Possible connection to your internal tools: company directory (LDAP, Azure AD, etc.), business systems or third-party applications, API (cta).
· SSO configuration to ensure smooth, centralized authentication
The Support team is in contact with your representative to ensure quick and seamless commissioning.
Follow-up until your teams are fully up to speed
The Onboarding option doesn't end after a meeting or training session: it supports you until you are completely comfortable with the solution.
Throughout the start-up phase, we will work with you to organize:
- Regular follow-ups to adjust settings or usage as needed
- Post-deployment discussion sessions to answer questions that arise during use
- Personalized advice to tailor the platform to your internal processes
We move at your pace, and our mission is only complete when you are fully operational.
human values,
beyond digital.
.
NetExplorer Onboarding: for which use cases?
First look at NetExplorer
Are you deploying NetExplorer in your organization for the first time? Onboarding allows you to get off to a good start by training key personnel and deploying the platform according to your business needs.
Migrating from
to another tool
Are you switching from an existing solution (WeTransfer, Dropbox, SharePoint, etc.) to NetExplorer? The onboarding expert will help you prepare for the migration, resume your work habits, and increase your efficiency.
multi-site/service deployment
In distributed structures (groups, communities, healthcare institutions, etc.), onboarding ensures smooth coordination and consistent training for your various administrators or local representatives.
e support for your users
Need to support your teams in developing their skills? Onboarding can include presentation sessions for end users or business representatives to encourage adoption.
What is included in the NetExplorer Onboarding option
The Onboarding option can be activated as soon as your contract is signed. Simply submit a request to your dedicated contact person, who will then get in touch with you to plan the various steps.
NetExplorer Onboarding
Training for administrators
Support from a dedicated expert (Customer Success Manager)
Technical deployment assistance
Customized project planning
Coordination with your internal tools and processes
Together, we are building a secure, sovereign, and above all, human-controlled working environment.
An option designed for your teams at the heart of our customer approach
The NetExplorer Onboarding option is much more than a technical service: it is the natural extension of our vision of service, focused on human relations, education, and customer satisfaction.
It integrates with all our solutions:
- with NetExplorer Share, to secure and streamline your sharing from day one,
- with NetExplorer Workspace, to collaborate effectively on documents and manage rights without error.
What does the Onboarding option include?
It includes training for administrators, support from a dedicated expert, and technical support for deploying the solution (setup, initial configuration, etc.).
How long does onboarding take?
It depends on the complexity of your project. On average, the onboarding phase lasts between one and three months, with several scheduled meetings. The pace is adapted to your constraints.
Are my end users trained?
Onboarding focuses on administrators. However, presentations for users can be organized on request, particularly for business relays or pilot teams.
Do I have to pay for onboarding each time I create a new instance?
No. The Onboarding option is activated only once, when the project is initially launched. For major changes (new site, redesign, team change), we offer additional services based on a quote.
Will I receive support after the onboarding process is complete?
Yes. You will then receive standard NetExplorer assistance via our customer support (ISO 9001 certified), available by email and phone.
